Payment
Paypal is my preferred payment method. I will invoice you via e-mail.
You can use a debit or credit card with Paypal, or an echeck, or link it with your bank account. You do not need an account to use Paypal, but signing up for one is super easy. Amazon Payments, Money Orders, and well concealed cash are also accepted.
You can shop with me using any of the above payment methods, or directly through Etsy.
My Etsy shop also accepts Etsy gift cards.
If you choose other as a payment option, or if you are adding customizations to your order please let me know via message before you pay for your items.
For additions or custom orders, I will post a custom Etsy listing for you, or I can invoice you via Paypal.
For higher priced items I would be willing to set up a payment plan with you, We can talk about a time frame for payments and shipment dates.
Although I do accept payments I will only start assembling custom garments after I have received a payment. Half of the design must be paid for before I can start sewing your garment. Please keep this in mind for expected delivery date.
Shipping
Normal processing time is 1 to 3 business days.
Unless otherwise specified in the listing, or e-mail.
Please allow 2-3 weeks for me to complete custom orders.
All orders have a processing time. If you need your item by a certain date please contact me and we can discuss shipping.
Within the United States, I ship USPS parcel post, or First Class and Priority, all packages have tracking.
If you would prefer a different shipping method please contact me with your preferences and I will try to accommodate you.
Priority Mail, Fed Ex, UPS and Other shipping methods tend to be more expensive so we might have to adjust the shipping rates if you would like these services. I will never overcharge, if I over estimated you will be credited the difference of shipment.
Anything over $65 dollars automatically gets upgraded to Priority mail. Any order over $200 goes out Priority mail, and will be insured.
I also insure very delicate items for the best interests of both of us, if an insured item gets lost in the mail I will try to replace the item, with a similar item at no extra cost to you.
For international mail I can only offer standard global parcel post.
International packages do not have tracking numbers, through USPS and they can take up to 3 weeks to arrive depending on your location.
Refunds and Exchanges
Most of my pieces are one of a kind, and or can be considered as costumes or formal wear. Because I make every effort to describe products accurately and due to the nature of such garments and given the handmade design aspect I cannot accept liability for slight variations in the actual product you receive.
I will ask you for important information pertaining to the size, color and materials of your order. If after that you are unhappy I will attempt to solve the problem in one of the following ways;
IF you are unhappy with the fit of your garment and you need an alteration please contact me and I will try to resolve the problem for you.
IF your garment needs to be repaired, we can discuss a course of action, and whether there will be any charges applied.
You must pay for the shipping to return it to me, I will do the alterations and then ship it back to you First class, or parcel post, with a tracking number at no extra charge. If you need the item altered by a certain date you will have to pay for a shipping upgrade.
All custom order payments must be received before delivery of the finished design. Full and/or Partial payments will NOT be refunded IN FULL if I have already purchased materials for you, and started creating your design, due to the nature of custom orders, it may be impossible for me to re-sell your specific custom item.
NOT ALL ITEMS ARE RETURNABLE
In the event that the above does not apply and you want a refund or replacement please read the following:
If an item is the wrong quantity, or does not match the item description, please contact me and I will organize a refund or exchange on receipt of the product you were sent.
*This does NOT apply to any ‘made to measure’ custom items which cannot be returned or refunded. They have been especially made for you.
If you do not like an item upon arrival please let me know immediately. I will work to resolve the problem.
If you would like a different item/refund/replacement or to cancel an order you must do the following:
Let me know about the problem BEFORE you send the item back.
Tell me about the problem within 7 days of receiving it.
Item must be sent back within 7 days.
Items must be ‘as new’: unopened and unused, unworn and unwashed (with all tags still attached. if applicable.)
Please note that if you are returning an item, I am not liable for any package that is lost or damaged in the post. If you are concerned about your item getting damaged on it’s way back please insure your package, and purchase a tracking number.
The original postage will not be refunded and the customer will be responsible for the delivery cost for returning the item. In the case of goods returned for refund, payments will be refunded between 10 and 30 days of our receiving the merchandise in acceptable condition.
